Thoughts on Mistakes

less than 1 minute read

  • Humans will always make mistakes, for a variety of reasons (for example lack of experience, skill, concentration, understanding etc.)
  • Mistakes are the best way to learn
  • We should not have a culture of blame
  • Mistakes are not caused by people, they are caused by failure of process.
  • When a mistake occurs, the most important thing to do is to analyse what happened, and then change the process to prevent it happening again
    • basically keep asking ‘why’ until you get to the root cause
    • the changes might mean having a checklist, or adding a review/signoff stage, or using software permissions to enforce something